MARKET RESEARCH BY FiFT
FiFT acts as a profit center which concentrates on all actions of market research. FiFT not only executes shop and hotline tests for the WMP magazines, it also does customer surveys for external clients.
To ensure objectivity there is no chance to wield influence on the testing layout. The results are kept in strict confidence unless the client agrees to publication.
Customer surveys shall identify customer satisfaction concerning service, consulting, pricing, quality and product line.
FiFT in competition to other reseach institutes:
|FiFT – number of samples
||other research institutes – number of samples
|customer survey smartphones
|customer survey cellphone provider
|customer survey internet provider
Our qualified testing personnel pose as customers and examine undercover the service of telecommunication companies. Mystery tests shall identify the on-site service, the service in online shops, on the phone, via email, on webpages and in social media.